FREQUENTLY ASKED QUESTIONS

ATTRACTIONS & TRANSPORTATION

The Clements Hotel is conveniently located in the heart of Downtown Cambridge surrounded by shopping, restaurants and cafes and parks.

  • Hobbiton – 25 minute drive
  • Waitomo caves – 50 minute drive
  • Jetboat rides  – 8 minute walk
  • The Cambridge Town Hall – 9 minute walk
  • The Cambridge Museum – 13 minute walk or 6 minute drive
  • Riverside cycling ride runs through Cambridge
  • Lake Karapiro – 10 minute drive
  • The Avantidrome and NZ Sports Museum – 20-minute cycle or 6 minute drive
  • Hamilton Gardens – 20 minute drive
  • Sanctuary Mountain – 35 minute drive
  • Cambridge Raceway – 4 minute drive

The Clements Hotel is an approximately 20-minute drive from Hamilton International Airport.

Our concierge team can arrange for private transportation for an additional fee, starting at $60.00.

At this stage, The Clements Hotel does not offer valet services. There is free public parking at the rear of the hotel and off-street parking nearby.

GENERAL

The Clements Hotel is located at 68 Duke Street, in the heart of Cambridge.

Arrival time from 2:00 p.m.

Departure time by 10:00 a.m.

To request an early or late check-out, please contact our reservations team stay@clements.co.nz. 

Unfortunately, pets are not permitted at our hotel. This policy is in place to ensure the comfort and safety of all guests, and to maintain the highest standards of cleanliness throughout our property.

The premium Clements suite, offers a large private balcony with outdoor seating overlooking the street below.  We have no rooms that include windows that open.

The Clements Hotel is non-smoking and non vaping facility, with a $500 fee applied if guests smoke/vape in the rooms.

Some of our rooms are equipped with in-room safes for your convenience. If having a safe is important to you, please let us know at the time of booking and we’ll do our best to accommodate your request based on availability.

The alarm clock on bedside tables have bluetooth charging capability. 

Our rooms are not equipped with full kitchen facilities. However, rooms may include amenities such as a mini fridge and tea & coffee making facilities.

Unfortunately, rollaway beds are not available and cannot accommodate the maximum number of guests allowed. Cots are available upon requests for infants. Please let us know at the time of booking to ensure availability.

Yes. We have complementary cribs and pack n plays available by request.

If you believe you have left an item behind, please contact us as soon as possible with a description of the item, your name, and your stay dates. We’ll do our best to locate and return it to you. Lost property is held for up to 30 days and after this period, unclaimed items may be donated or discarded in line with our lost property policy.

Yes, we have accessible rooms designed to accommodate guests with mobility needs. These rooms have feature step-free access, wider doorways, and accessible bathroom facilities.

Yes, common areas including reception, dining and public bathrooms are wheelchair accessible.

Yes, complimentary Wi-Fi is available throughout the hotel, including guests rooms and public areas.

Yes, we offer complimentary luggage storage for guests before check-in and after check-out. Please speak with our reception team to arrange this service.

Yes, we offer gift vouchers that can be used for stays & dining. Gift voucher redemptions are subject to availability and blackout dates.

Vouchers are valid for 3 years from date of purchase.

DINING

es, our hotel features an on-site restaurant offering breakfast, lunch, and dinner with a variety of dishes to suit different tastes. The Gallery, with an elevated but approachable ambiance serves breakfast, lunch, and dinner. We also have our all-day cafe, The Clements Cafe & Wine Bar, which evolves from grab-and-go for breakfast and  lunch to a stylish bar serving light bites and fine wines in the evenings.

Breakfast: daily 7am-11am
Lunch: daily 11.30am-2.30pm
Light Bites: daily 2.00pm-5.00pm
Dinner: daily 5pm-9.30pm

Yes, Room service is available, please contact reception for more details.

AMENITIES

Our hotel offers a comfortable on-site restaurant where you can enjoy breakfast, lunch, and dinner. For other amenities such as a fitness centre, pool or spa, we recommend nearby local options – please ask our staff for recommendations.

Yes, we offer laundry and dry cleaning services for our guests. Please contact reception for details on service availability, pricing, and pick-up /drop-off times. Turnaround times typically range from 24 to 48 hours, depending on the service requested.

Yes, we offer on-site conference and meeting spaces deigned to accommodate both corporate and social gatherings. These versatile venues are ideal for events ranging from intimate meetings to larger celebrati9ons. Contact events@clements.co.nz for assistance.

Frances Rose Conference Room: Up to 40 guests
The Boardroom: Intimate setting for up to 10 guests
Events Lawn: Outdoor venue for weddings and large gatherings.

Air conditioning – each room features a heat pump and cooling system. Use the remote for adjustments.
Alarm Clock – set alarms using the top panel. Wireless charging is available.
Mini Bar – enjoy complimentary mini bar items on your first night. For restocks, complete the form provided. Charges apply for replenished items.
Hairdryers & GHDs – Hairdryers are in-room. GHD straighteners available on request.
Ironing – Steam iron and board provided in your wardrobe.
TV – Your TV has stream capability as well as free to air channels.
Tea & Coffee making facilities